Shipping Information

Important Shipping Information

Order Processing

• Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
• Orders placed after 12PM EST will be processed the following business day
• You will receive a shipping confirmation email with tracking information once your order ships

Delivery Estimates

• Delivery times begin once your order ships (not when ordered)
• Delivery estimates do not include weekends or holidays
• Weather conditions and high-volume periods may affect delivery times

International Orders

• Import duties, taxes, and customs fees are not included in the shipping cost
• These additional fees are the responsibility of the recipient
• Please check your country's import regulations before ordering
• We are not responsible for delays due to customs processing

Tracking Your Order

• All shipments include tracking information sent via email
• You can also track your order at https://branwellco.com/apps/track123
• If you haven't received a tracking number within 3 business days of your order, please contact customer service