Returns
Returns & Refunds
Our Promise to You
At Branwell & Co, your satisfaction is our top priority. We stand behind the quality of every product we sell and want you to be completely happy with your purchase. We understand that sometimes a product may not meet your expectations, which is why we've created a straightforward and hassle-free return policy.
Return Policy
Eligible Returns
- Unused, unopened products in original packaging can be returned within 30 days of delivery for a full refund
- Products with manufacturing defects can be returned within 90 days for a replacement or full refund
- Damaged items during shipping can be returned within 14 days (please include photos of the damaged packaging)
Non-Eligible Returns
- Products that have been used, unless defective
- Products without original packaging or missing components
- Products purchased during clearance sales marked as "Final Sale"
- Intimate hygiene products that have been opened (for health and safety reasons)
How to Initiate a Return
- Contact Our Team: Email support@branwellandco.com with your order number and reason for return
- Receive Return Authorization: We'll send you a Return Merchandise Authorization (RMA) number within 1-2 business days
- Pack Your Return: Securely package the item in its original packaging if possible
- Ship Your Return: Send your package to the address provided in your return authorization email
- Refund Processing: Once we receive and inspect your return (typically 3-5 business days), we'll process your refund
Refund Options
- Original payment method refund (3-5 business days for credit cards, 7-10 business days for bank transfers)
- Store credit (with 10% bonus value)
- Exchange for another product
Return Shipping Costs
- Returns due to our error (wrong item, defective product, or damaged in shipping): We cover return shipping with a prepaid label
- Returns due to change of mind or incorrect size selection: Customer is responsible for return shipping costs